🔄 Return & Refund Policy for AXOR

1. Return Window and Eligibility

We aim to provide a smooth and fair return experience.

You may raise a return request within 7 days of delivery in the following cases:

• Product received in damaged or broken condition
  
  
• Wrong product or variant received (different from what you ordered)
  
  
• Manufacturing defect or non‑functional product (where applicable)
  
  

To qualify for a return:

• The product should be in unused condition (except for testing to identify a defect).
  
  
• All original tags, packaging, accessories and freebies (if any) should be included.
  
  
• You must contact us within the 7‑day window with clear photos or videos as proof of the issue.
  
  

2. Non‑Returnable Items

Certain items are generally not eligible for return, such as:

• Products that have been used, worn, or damaged due to customer handling
  
  
• Items sold as clearance / final sale (where clearly marked on the product page)
  
  
• Customized or personalized gifts created as per customer instructions, unless they are received damaged or incorrect
  
  

3. Return Process

1. Contact us via email or WhatsApp within 7 days of delivery, sharing your order ID and issue details with photos/videos where possible.
   
   
2. Our team will review the request and inform you if the return is approved, partially approved, or rejected with reasons.
   
   
3. For approved returns, we will either:
   
   
   • Arrange a pickup through our courier partner, where service is available, or
     
     
   • Provide instructions for shipping the product back if pickup is not available in your area.
     
     
4. Once the product reaches us or the designated warehouse, it will be inspected for the reported issue and condition.
   
   

4. Return Shipping Cost

• If the return is approved due to our error (damaged product, wrong item, major defect), AXOR will normally bear or reimburse standard return shipping charges or arrange a free pickup where feasible.
  
  
• If a return is initiated for reasons not attributable to AXOR (for example, change of mind where allowed), return shipping may be borne by the customer.
  
  
• Exact terms may vary by product category and offer; in case of doubt, our support team will clarify before you ship the item.
  
  

5. Refund Method and Timeline

• After the returned product passes inspection, the refund will be initiated within 3–7 business days.
  
  
• Refund is usually made to the original payment method (for prepaid orders). Where this is not possible, alternative options such as bank transfer or store credit may be offered.
  
  
• For Cash on Delivery (COD) orders, we may request bank details or UPI details to process the refund.
  
  

6. Amount Refunded

• The refund is generally issued for the product price actually charged on the invoice and any eligible shipping charges, subject to approval.
  
  
• If only part of an order is returned, refund will be limited to that item’s value.
  
  
• Any cashback, coupon benefit or promotional offer used on the original order may be adjusted as per the offer terms.
  
  

7. Contact for Returns

For any return or refund request, please contact:

Email: axor.helpdesk@gmail.com
WhatsApp: 7880992120