🔄 Return & Refund Policy for AXOR
Effective Date: 01 May 2026
1. Return Window and Eligibility
You may raise a return request within 7 days of delivery if:
Product is damaged, broken, or defective
Wrong item or variant was delivered
Product is non-functional (where applicable)
To qualify:
Item must be unused (except for testing to identify defects)
Original packaging, tags, accessories, and freebies must be included
Contact us within 7 days with clear photos or videos as proof
We also accept change of mind returns within 7 days if the item is unused and in original condition. Return shipping is at the customer’s cost.
2. Non-Returnable Items
The following items cannot be returned:
Used, worn, or customer-damaged products
Clearance or final-sale items (clearly marked)
Customized or personalized gifts (unless damaged or incorrect)
3. Return Process
Contact us via email or WhatsApp within 7 days:
Email: axor.helpdesk@gmail.com
WhatsApp: 7880992120
Share your order ID and issue details with photos/videos
Our team will review and respond within 2 business days.
For approved returns:
We arrange pickup (where available)
Or provide return shipping instructions
Once received, the product will be inspected.
4. Return Shipping Cost
AXOR covers return shipping if the issue is our fault (damaged/wrong item).
Customer bears cost for change-of-mind returns.
Exact terms may vary by product; our team will clarify before return.
5. Refund Method and Timeline
Refund is initiated within 3–7 business days after inspection.
Refunded to the original payment method (prepaid orders).
If not possible, we may offer bank transfer or store credit.
For COD orders, we’ll request bank or UPI details.
Refunds may take 5–10 additional days to appear in your account, depending on your bank.
6. Amount Refunded
Refund includes product price and eligible shipping charges.
For partial returns, only the item’s value is refunded.
Any cashback, coupon, or promotional benefit used may be adjusted as per offer terms.
7. Contact Us
For return or refund queries:
📧 Email: axor.helpdesk@gmail.com
📱 WhatsApp: 7880992120