🔐 Privacy Policy for AXOR
Effective Date: 02 December 2025
1. Who We Are
AXOR (“we”, “our”, “us”) is an individually owned online business operating in India. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.
2. Information We Collect
We may collect the following information:
- Name, mobile/phone number and email address
- Billing and delivery address
- Order details (products purchased, amount, order date and time)
- Payment status and transaction references from our payment gateway
- Technical data such as IP address, browser type, device information and cookies/analytics data used for security and performance
3. Payment Information
All online payments are processed securely by trusted third‑party payment providers (such as Razorpay or similar gateways). Sensitive details like full card numbers, CVV, UPI PIN or net banking passwords are not stored on our servers. These are handled directly by the payment provider on secure, encrypted systems.
4. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Provide order confirmations, shipping updates and customer support
- Manage returns, refunds or warranty queries
- Improve the security, speed and performance of our website
- Analyse basic usage patterns to understand which products or pages are most popular
We do not sell or rent your personal data to any third party.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember your cart and preferences
- Keep you logged in where applicable
- Improve site speed and user experience
- Measure visits, clicks and traffic sources in aggregate form
You can control cookies from your browser settings. However, disabling certain cookies may affect some website functions.
6. Data Sharing
We may share limited information only with:
- Payment gateway partners – to process payments securely
- Courier and logistics partners – to deliver your orders (name, address, phone)
- Service providers such as hosting, security or analytics tools – to operate and protect the website
These partners are required to use the information only for the specific service they provide to us.
7. Data Retention
We retain order and account information for a reasonable period to:
- Complete delivery, returns and refunds
- Maintain records for accounting and compliance purposes
- Help in resolving disputes or support queries
Where legally allowed, you can request deletion of certain personal data. Some information may still be kept where required for legal or legitimate business reasons.
8. Your Rights
You may contact us to:
- Correct or update inaccurate information
- Request a copy of your order information
- Request deletion of personal data, where legally possible
To exercise these rights, email us at axor.helpdesk@gmail.com from your registered email along with your order details.
9. Security
We use reasonable technical and organisational measures to help protect your information from unauthorised access, loss or misuse. However, no method of transmission or storage is fully secure, so absolute security cannot be guaranteed.
10. Policy Updates
We may update this Privacy Policy from time to time. The “Effective Date” at the top will change when a new version is published. Continued use of our website after any update means you accept the revised policy.
11. Contact for Privacy
For questions about this policy or your data, please contact:
Email: axor.helpdesk@gmail.com
WhatsApp: 7880992120