Privacy Policy - axor.flexdeal.in

Privacy Policy for AXOR

Effective Date: 01 May 2026

1. Who We Are

AXOR (“we”, “our”, “us”) is an individually owned online business operating in India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website axor.flexdeal.in, place an order, or read our blog.

2. Information We Collect

We may collect the following personal information:

Name, email address, mobile number
Billing and shipping address
Order details (products, amount, date)
Payment status (via payment gateway)
Technical data: IP address, browser type, device info, cookies

3. Payment Information

All payments are securely processed through third-party gateways like Razorpay.
We do not store:

Full card numbers
CVV
UPI PIN
Net banking credentials
These are encrypted and handled solely by the payment provider.

4. How We Use Your Information

We use your data to:

Process and deliver your orders
Send order confirmations and shipping updates
Provide customer support
Handle returns, refunds, and warranty claims
Improve website performance and security
Analyze user behavior and trends
👉 We do not sell or rent your personal data.

5. Cookies and Analytics

We use cookies and similar technologies to:

Store cart and user preferences
Improve user experience
Analyze website traffic

👉 Third-party services (like Google Analytics and Google AdSense) use cookies to:

Serve personalized ads based on your browsing history
Track ad performance across websites

You can disable cookies in your browser settings, but some features may not work.

6. Mandatory Google AdSense Disclosure

As required by Google:

“Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website.
Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and other sites on the Internet.
Users may opt out of personalized advertising by visiting Google Ads Settings.”

We may share limited data with:

Payment gateways (for transaction processing)
Delivery partners (name, address, phone)
Hosting, analytics, and security providers
👉 These partners use your data only for service purposes and are contractually bound to protect it.

8. Data Retention

We retain your data for:

Order fulfillment and support (up to 7 years for tax compliance)
Legal and accounting requirements
Dispute resolution

You may request deletion of your data, subject to legal obligations.

9. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request data deletion (where applicable)
Opt out of marketing emails
Disable personalized ads via Google Ads Settings

To exercise these rights, contact us at:
📧 axor.helpdesk@gmail.com

If you are in the European Economic Area (EEA) or UK, we use a Consent Management Platform (CMP) to:

Inform you about cookie usage
Obtain your consent before placing non-essential cookies
Allow you to withdraw consent at any time

We comply with the GDPR and UK Data Protection Act.

11. India’s DPDP Act 2023 Compliance

In compliance with India’s Digital Personal Data Protection Act (DPDP), 2023:

We process data only with consent and for specified purposes
We ensure data is stored securely and deleted when no longer needed
We appoint a Grievance Officer to address data concerns

12. Data Security

We implement SSL encryption, secure servers, and access controls to protect your data. However, no online system is 100% secure.

13. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

14. Children’s Information

Our site is not intended for children under 13. We do not knowingly collect data from minors.

15. Policy Updates

We may update this policy. Changes will be posted here with a new Effective Date.

16. Contact Us

For privacy concerns:
📧 Email: axor.helpdesk@gmail.com
📱 WhatsApp: 7880992120