1. Business Nature

AXOR is an individual sole‑proprietorship operating from New Delhi, India and selling products online through https://axor.flexdeal.in. All sales, invoicing and customer service are handled under this structure, in accordance with applicable Indian laws for such businesses.

2. Website Use

By accessing or using this website, you agree to these Terms of Service. If you do not agree with any part of the terms, you should not use the website or place an order.

3. Pricing and Availability

• All product prices displayed on the website are in Indian Rupees (INR) and are final prices for customers, inclusive of applicable charges such as basic packaging and any promotional shipping offers shown at checkout.
  
  
• Prices, discounts and offers may change at any time without prior notice.
  
  
• Product availability is subject to stock. If a product becomes unavailable after you place an order, we may cancel the order and initiate a refund.
  
  

4. Taxes and Invoicing

• AXOR issues a standard retail invoice for each order.
  
  
• Where GST registration is not applicable for the business, a GSTIN or tax breakup may not be shown separately on the invoice.
  
  
• All tax treatment is intended to follow applicable Indian tax regulations for the business category.
  
  

5. Order Acceptance and Cancellation

• When you place an order on the website, it is considered an offer to purchase products.
  
  
• AXOR reserves the right to accept or cancel any order, fully or partially, at its discretion, including for reasons such as stock unavailability, pricing errors, payment issues, incomplete address, or service unavailability in your location.
  
  
• If your order is cancelled after payment has been captured, we will refund the amount paid to the original payment method as soon as reasonably possible.
  
  

6. Payments

• Online payments are processed securely through recognised payment gateways using options such as cards, UPI, net banking or wallets (availability may vary).
  
  
• AXOR does not store sensitive payment credentials like full card numbers, CVV or UPI PIN on its servers.
  
  
• Where Cash on Delivery (COD) is offered, the full amount must be paid to the courier at the time of delivery. COD availability can be limited based on order value, location or risk checks.
  
  

7. Shipping, Returns and Refunds

• Shipping timelines, charges and related terms are governed by our Shipping Policy, which forms part of these Terms.
  
  
• Returns and refunds are handled as described in our Return & Refund Policy, which also forms part of these Terms.
  
  
• By placing an order, you confirm that you have read and agree to these policies.
  
  

8. Customer Responsibilities

• You agree to provide accurate, complete and current information (including name, address and contact details) when placing an order.
  
  
• You are responsible for ensuring that someone is available to receive the parcel at the delivery address.
  
  
• You agree not to misuse the website, including not engaging in fraudulent orders, payment disputes without cause, or abuse of offers.
  
  

9. Limitation of Liability

• AXOR is not responsible for delays, losses or failures caused by courier or logistics partners, natural events, public disturbances, strikes, or incorrect / incomplete information provided by the customer.
  
  
• To the maximum extent permitted by law, AXOR’s total liability for any claim relating to a product or order is limited to the value of the product purchased by you under that order.
  
  

10. Changes to Terms

AXOR may update or modify these Terms of Service from time to time. The updated version will be posted on this page. Continued use of the website or placement of new orders after such changes means you accept the updated terms.