Terms of Service for AXOR

Effective Date: 01 May 2026

1. Business Nature

AXOR is an individual sole-proprietorship operating from New Delhi, India, selling products online via https://axor.flexdeal.in. All sales, invoicing, and customer service are handled under this structure, in accordance with applicable Indian laws.

2. Website Use

By accessing or using this website, you agree to these Terms of Service. If you do not agree, do not use the site or place an order. 

3. Pricing and Availability

All prices are in INR and inclusive of applicable charges. Prices and offers may change without notice. Orders may be canceled if products become unavailable after purchase. 

4. Taxes and Invoicing

AXOR issues a standard retail invoice. Where GST registration is not applicable, GSTIN may not be shown. Tax treatment follows Indian regulations.

5. Order Acceptance and Cancellation

Placing an order is an offer to purchase. AXOR may accept or cancel any order due to stock, pricing errors, payment issues, or delivery constraints. Refunds are processed to the original payment method.

6. Payments

Payments are securely processed via recognized gateways (cards, UPI, wallets). Sensitive data (card numbers, CVV, UPI PIN) is not stored. COD availability depends on location and order value.

7. Shipping, Returns and Refunds

Governed by our Shipping Policy and Return & Refund Policy, which form part of these Terms. By ordering, you confirm you’ve read and agreed to them. 

8. Customer Responsibilities

Provide accurate, complete, and current information. Ensure someone is available to receive delivery. Do not misuse the site (fraud, false claims, offer abuse). 

9. Limitation of Liability

AXOR is not liable for delays due to logistics, natural events, or incorrect customer information. Liability is limited to the product value paid.

10. Intellectual Property

All content (logos, text, images) on this website is owned by AXOR and protected under Indian copyright law. Unauthorized use is prohibited.

11. Grievance Officer

For complaints:
Name: Deepak Chauhan
Email: axor.helpdesk@gmail.com
We acknowledge grievances within 48 hours and resolve within 30 days as per Consumer Protection Rules, 2020.

12. Changes to Terms

We may update these Terms. Continued use after changes means acceptance. Significant updates will be notified via website notice. 

13. Acceptance

By placing an order, you agree to these Terms of Service, Privacy Policy, and Return & Refund Policy.